> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kai-yan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Service

> Find the currently available customer service contacts from Feedback.

## Open customer service

Select **Contact Us** in the top navigation to open Feedback. Then select **Add Customer Service** in the top-right corner to expand the available contacts.

<Frame caption="Chinese UI screenshot: customer service entry">
  <img src="https://mintcdn.com/xunmee/KrVlVFGhu4wEu68R/images/player/contact-list.png?fit=max&auto=format&n=KrVlVFGhu4wEu68R&q=85&s=0f17d09a4acc9cc38c9981c87ae12292" alt="Feedback page with an add customer service entry" width="1919" height="871" data-path="images/player/contact-list.png" />
</Frame>

<Frame caption="Chinese UI screenshot: expanded contacts">
  <img src="https://mintcdn.com/xunmee/KrVlVFGhu4wEu68R/images/player/contact-options.png?fit=max&auto=format&n=KrVlVFGhu4wEu68R&q=85&s=aacd50df997470e1cc5a7de1eb8e4eb0" alt="Feedback page with the expanded customer service contact area" width="430" height="310" data-path="images/player/contact-options.png" />
</Frame>

Use [New Ticket](/en/play/feedback/tickets) when you need a record, an attachment, or an ongoing conversation. Hide QR codes, email addresses, and other contact details before sharing screenshots.

## Which entry to use

* Use **Add Customer Service** when you first need to know who to contact.
* Open a ticket when you need to describe steps, attach an image, or wait for a result.
* Reply in the existing ticket instead of opening duplicates.