> ## Documentation Index > Fetch the complete documentation index at: https://docs.kai-yan.com/llms.txt > Use this file to discover all available pages before exploring further. # New Ticket > Submit a problem, check its status, and add more information when needed. ## Create a ticket Open **Contact Us** and select **New Ticket**. Feedback page with customer service, new ticket, and status filters In **Submit a Problem**, fill in: 1. **Subject**: describe the problem in one sentence. 2. **Description**: include the page, your actions, the result, and what you expected. 3. **Additional Image**: attach a useful screenshot if needed. The current page allows one PNG, JPEG, or WebP image up to 4 MB. New ticket form with subject, description, and image area Select **Submit Ticket** when finished. Do not include passwords, exchange keys, or other private information. Before sharing an image, hide invite codes, email addresses, QR codes, and payment details. ## Check status and reply The ticket list can be filtered by **All**, **Open**, **In Progress**, **Waiting for You**, **Resolved**, and **Closed**. Open a ticket to read its details and status. Ticket details with reply field, image attachment, and send reply button If customer service asks for more information, add it in the reply area and send it there.