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Open customer service

Select Contact Us in the top navigation to open Feedback. Then select Add Customer Service in the top-right corner to expand the available contacts.

Chinese UI screenshot: customer service entry

Chinese UI screenshot: expanded contacts

Use New Ticket when you need a record, an attachment, or an ongoing conversation. Hide QR codes, email addresses, and other contact details before sharing screenshots.

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Which entry to use

  • Use Add Customer Service when you first need to know who to contact.
  • Open a ticket when you need to describe steps, attach an image, or wait for a result.
  • Reply in the existing ticket instead of opening duplicates.