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Create a ticket

Open Contact Us and select New Ticket.
Feedback page with customer service, new ticket, and status filters

Chinese UI screenshot: Feedback page

In Submit a Problem, fill in:
  1. Subject: describe the problem in one sentence.
  2. Description: include the page, your actions, the result, and what you expected.
  3. Additional Image: attach a useful screenshot if needed. The current page allows one PNG, JPEG, or WebP image up to 4 MB.
New ticket form with subject, description, and image area

Chinese UI screenshot: new ticket form

Select Submit Ticket when finished. Do not include passwords, exchange keys, or other private information. Before sharing an image, hide invite codes, email addresses, QR codes, and payment details.

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Check status and reply

The ticket list can be filtered by All, Open, In Progress, Waiting for You, Resolved, and Closed. Open a ticket to read its details and status.
Ticket details with reply field, image attachment, and send reply button

Chinese UI screenshot: ticket reply area

If customer service asks for more information, add it in the reply area and send it there.