New Ticket

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Create a ticket

Open Contact Us and select New Ticket. In Submit a Problem, fill in:

1. Subject: describe the problem in one sentence.
2. Description: include the page, your actions, the result, and what you expected.
3. Additional Image: attach a useful screenshot if needed. The current page allows one PNG, JPEG, or WebP image up to 4 MB.

Select Submit Ticket when finished. Do not include passwords, exchange keys, or other private information. Before sharing an image, hide invite codes, email addresses, QR codes, and payment details.

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Check status and reply

The ticket list can be filtered by All, Open, In Progress, Waiting for You, Resolved, and Closed. Open a ticket to read its details and status. If customer service asks for more information, add it in the reply area and send it there.